Service Agreements

Service Agreements

 

Let us manage your IT services so you can manage your business.

Bundle your IT support, consulting, projects and monitoring into a convenient monthly support cost.

Fixed agreed cost per month, with reduce rates

Our Service Agreement are tailored for each customer, ensuring we meet the requirements of your business.
At a minimum a support agreement will include:

SLA Support

  • Your own support team including Business Manager, IT Coordinator, Technician
  • Guaranteed response and resolution times
  • Anywhere, any time: onsite, remote, phone and email support available
  • Access to review current jobs and status

Management

  • Transparent Monthly Service meetings so we can help, provide training and obtain your valuable feedback
  • System health checks and monitoring that allows us to mitigate problems before they cause downtime.
  • Workstations, servers, network and all licensing tagged
  • All renewals brought to your attention months in advance

Project Work

  • Proactive identification of business logical improvements to reduce your time and money
  • Defined scope and outcomes so you know exactly what you are getting

IT Consulting

  • We work with you to ensure the current needs of IT meet the future needs of your business.
  • Torque IT employs IT experts from multiple fields and has access to the expertise of many more.
  • Our Service Agreement gives you direct access to the people in the know to help with the decisions you need to make

Request

Consultation

Would you like to speak to one of our IT professionals? Just submit your contact details and we’ll be in touch shortly. You can also email us if you prefer that type of communication.